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About ISMA
Insurance Services Marketing Alliance Ltd is authorised and
regulated by the Financial Services Authority. Our FSA
Register Number is 308046. You can check this by
visiting www.fsa.gov.uk/register
or by contacting the FSA on 0845 606 1234.
Treating Customers Fairly
ISMA is committed to providing the highest standard of service. As a firm we take seriously the requirements of the Financial Services Authority, in particular the requirement to treat our customers fairly. We strive to do this in all that we do.
We undertake that all of our actions will be guided by the principle that the interests of our customers are paramount. Our systems and procedures are designed to place our customers at the heart of the business.
Although we do not give advice, in our dealings you can expect that:
We will be open and transparent in the way we deal with you;
We will not place our interests before yours;
We will communicate clearly and without the use of jargon;
We will inform you of our charges before undertaking any work for you;
We will not place our interests before yours;
We will deal with any problems you may have promptly and fairly.
As examples of how the principles and guidelines mentioned above work in practice in our business we set out below details of what you can expect from us in various areas of our business.
In our dealings with you
When you contact us you can expect that we will be polite and courteous;
When we write to you we will be clear and straightforward; we will try not to use jargon or technical terms. We will be happy to discuss or clarify any matter.
When things go rong
If you complain about any aspect of our service then you can expect that your complaint will be dealt with professionally, impartially and in accordance with the rules laid down by our regulator, the Financial Services Authority;
We will provide details of our complaints policies and procedures.
We hope you find using our services a pleasant and straightforward experience. We always welcome comments and observations about the way we deal with our customers and would encourage you to contact us if you have any comments on the way we deal with you.
Copyright © ISMA 2005-09. ContractorCover is a trading style of ISMA.
Insurance Services Marketing Alliance (ISMA) Ltd is authorised and
regulated by the Financial Services Authority. FSA register number 308046. Site administration handled by IncomeCover.
Contact info@incomecover.co.uk.
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